Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at info@wildmorecompost.co.uk.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This does not affect your statutory rights.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildmorecompost.co.uk.
You can always contact us for any return question at info@wildmorecompost.co.uk.
Customer’s legal right to change his/her mind.
For most of our Goods bought online, over the telephone or face to face, the Customer has a legal right to change his/her mind about their purchase within 14 days of purchase and receive a refund of what has been paid for it, including the delivery costs. The Customer must pay the costs of returning the Goods. The Customer cannot change his/her mind for Goods made to your specification or personalised Goods, bespoke mixtures, Goods which become missed inseparably with other items after delivery, Goods which by reason of their nature cannot be returned or Goods which deteriorate or expire rapidly.
The deadline for the Customer to change his/her mind.
The Customer must notify the Supplier no later than 14 days after the day the Supplier delivers the Goods. If the Goods are split into several deliveries over different days, the period runs from the day after the last delivery.
How to let the Supplier know.
Contact the Customer Service Team: info@wildmorecompost.co.uk, fill in the online form at https://wildmorecompost.co.uk/pages/order-cancellation-request
How to return the Goods.
The Customer must return the Goods to the Supplier’s premises at Top Farm, Hubbert's Bridge, Lineside, Boston, Lincs, PE20 3QX at the Customer’s own cost.
How and when the Supplier refunds the Customer.
The Supplier will refund the Customer (including the cost of standard delivery) within 14 days of receiving the Goods back from the Customer (or receiving evidence that the Customer has sent them to the correct return address). The Supplier will refund the Customer by the method used for payment. The Supplier does not charge a fee for the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request photographic evidence of the issue and order details. If a fault is confirmed, we will offer a full refund, or a replacement product, depending on your preference.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For wholesale or stockist purchases, separate terms may apply. Please refer to your supplier agreement or contact us directly at info@wildmorecompost.co.uk