Shipping policy
Delivery Areas
- We currently deliver to:
• Mainland United Kingdom
What is ‘Mainland UK’?
For delivery purposes, ‘Mainland UK’ refers to England, Wales, and parts of Scotland that are accessible by standard courier services.
This excludes:
• Scottish Highlands
• Scottish Islands
• Isle of Wight, Isle of Man, and other offshore islands
Please note that this definition is set by our delivery partners rather than ourselves and may differ from common geographic definitions.
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Northern Ireland
Unfortunately, we do not currently deliver to Northern Ireland. We apologise for any inconvenience caused.
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2. Delivery Costs
Delivery is charged at £3.99 for the first bag of compost.
An additional £2.00 delivery charge applies for each extra bag purchased.
Additional charges may apply for remote areas.
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3. Order Processing Times
Orders are processed within 1-3 working days (Monday–Friday, excluding bank holidays).
Orders placed after 14.00 will be processed the next working day.
Note: this may be subject to change.
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4. Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
While we aim to meet these delivery times, they are estimates and not guaranteed. Delays may occur during peak periods or due to circumstances outside our control.
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5. Delivery Methods
We use trusted courier services such as:
• DHL
Tracking information will be provided where available.
Some deliveries may require a signature upon receipt.
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6. Missed Deliveries
If you are not available to receive your delivery:
• The courier may attempt redelivery
• Your parcel may be left in a safe place
• You may receive instructions to rearrange delivery or collect your parcel
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7. Lost, Delayed, or Damaged Items
If your order is delayed, lost, or arrives damaged, please contact us at orders@wildmorecompost.co.uk within 14 days of expected delivery.
We will investigate and, where appropriate, offer a replacement or refund.
Please note: We are responsible for your order until it has been delivered to you.
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8. International Deliveries
• We do not deliver internationally at this time.
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9. Incorrect Address Information
Customers are responsible for providing accurate delivery details.
If an incorrect address is provided and the order is returned to us, we may charge an additional fee to resend the item.
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10. Contact Us
If you have any questions about your delivery, please contact us:
Email: orders@wildmorecompost.co.uk
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11. Changes to This Policy
We reserve the right to update this Delivery Policy at any time. Changes will be posted on this page.